Nitty Gritty Waste Removal

1. Introduction

These Terms and Conditions govern the provision of waste removal services by Nitty Gritty Waste Removal (referred to as "we," "us," or "our"). By using our services, you (the "customer" or "you") agree to be bound by these Terms and Conditions.

2. Services Provided

Nitty Gritty Waste Removal offers waste collection and disposal services for residential and business properties. We collect general waste, green waste, construction waste, and recyclable materials. We do not accept hazardous or prohibited items unless explicitly arranged in advance.

3. Licensing and Compliance

We are a licensed waste carrier, registered with the Environment Agency, and operate in full compliance with UK waste disposal regulations. Our license number is [insert license number here].

4. Booking and Collection

• Booking Process: You can book our services through our website, by phone, or via email. Bookings are confirmed once you receive a confirmation email from us.
• Access to Property: You agree to provide us with reasonable access to your property on the agreed date and time for collection.
• Unattended Collections: If agreed in advance, we may collect waste from a specified location on your property without you being present.
• Right to Refuse Collection: We reserve the right to refuse collection if waste is not as described at the time of booking or if hazardous or prohibited items are present without prior arrangement.

5. Prohibited and Hazardous Waste

• Non-Collectible Items: We do not collect hazardous waste (e.g., chemicals, asbestos, flammable materials) unless prior arrangements have been made. For such materials, additional fees and special handling may be required.
• Customer’s Responsibility: You are responsible for disclosing any hazardous materials before collection. Failure to do so may result in additional fees and refusal of service.

6. Pricing and Payment

• Pricing: Pricing is determined based on the volume, weight, and type of waste collected. Additional charges may apply for items that require special disposal.
• Payment Terms: Payment is due upon completion of services, unless otherwise agreed. We accept [insert payment methods here].
• Non-refundable Deposits: For large or special collections, a deposit may be required at the time of booking, which is non-refundable in the event of cancellation within 24 hours of the scheduled pickup time.

7. Cancellations and Rescheduling

• Cancellation Policy: If you wish to cancel your booking, please notify us at least 24 hours in advance. Cancellations within 24 hours may incur a cancellation fee.
• Rescheduling: You may reschedule your collection up to 24 hours in advance without penalty. Requests for rescheduling within 24 hours of the collection time are subject to availability and may incur additional charges.

8. Liability and Damages

• Reasonable Care: We will take all reasonable care when accessing your property and handling waste. However, we are not liable for any minor damage caused during normal service provision (e.g., scuff marks on walls or floors from moving items).
• Customer-Indemnity: You agree to indemnify us from any liability, damages, or costs arising from undisclosed hazardous materials or non-compliant waste.
• Limit of Liability: Our total liability for any claims arising from our services is limited to the total amount paid for the service in question. We shall not be liable for any indirect or consequential damages.

9. Environmental Responsibility

• Waste Hierarchy Compliance: We prioritize reuse, recycling, and responsible disposal of waste according to the UK’s waste hierarchy.
• Recycling Commitment: We strive to recycle as much waste as possible and dispose of non-recyclable materials responsibly, in compliance with environmental regulations.

10. Data Protection and Privacy

• Personal Data Collection: We collect and process personal information in line with our [Privacy Policy]. By using our services, you agree to our data collection and usage practices.
• GDPR Compliance: We comply with the General Data Protection Regulation (GDPR) regarding the handling and processing of your data. You may request access to your data, corrections, or deletion by contacting us at [contact email].

11. Termination of Service

We reserve the right to terminate service provision if you breach these Terms and Conditions, fail to disclose hazardous or prohibited items, or if access to your property poses a risk to our staff.

12. Changes to Terms and Conditions

We may update these Terms and Conditions from time to time. Any changes will be posted on our website and will take effect immediately upon posting. Your continued use of our services constitutes acceptance of the updated terms.

13. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us using our contact form.